Automatic replies.

Automatic replies answer a lead in the same thread, after a short random wait. For example: when a reply is labelled Interested, send your booking link.

Where to set them up

• For all campaigns: Settings, then Auto-responder.
• For one campaign: open the campaign, then its auto-reply tab. Rules made there only apply to that campaign, and come first.

Make a rule

1. Click New rule.
2. Choose When:
   • Label is… (for example Interested)
   • Reply contains a keyword (for example “pricing”)
   • Any reply
3. Write the reply. Personal details like {{first_name|there}} work.
4. Choose the wait, for example 15–30 minutes. A short wait looks human.
5. Save. Turn a rule on or off any time.

Safety rules

• Never sent to out-of-office, bounce or unsubscribe replies.
• At most once per lead per rule.
• At most one automatic reply per conversation.