Help center.
Simple answers about every part of GTM and Outreach.
Getting started
Mailboxes
- Connect a Google Workspace mailboxConnect Gmail or Google Workspace with an app password.
- Connect Microsoft 365Connect an Outlook or Microsoft 365 mailbox, with Microsoft sign-in or SMTP.
- Connect Zoho MailConnect a Zoho mailbox with an app password.
- Connect any other provider (SMTP and IMAP)Titan, GoDaddy, Hostinger, Namecheap, IONOS, cPanel hosting, your own server and more.
Reaching the inbox
- Sending limits and the slow startHow many emails each mailbox sends a day, and why new mailboxes start small.
- Why we don't do warm-upWarm-up can hurt you. What Google and Microsoft really check, and what to do instead.
- Set up SPF, DKIM and DMARCThe three DNS records every sending domain needs, with steps for Google, Microsoft and Zoho.
- Domain and server checksWhat we check every day, what each result means, and how to fix it.
Contacts
- Import contactsUpload a CSV, an Excel file or a Google Sheets link, and match your columns.
- How we check contactsWhich addresses we leave out when you import, and why.
- Email providers (ESP sending and matching)Choose which providers a campaign emails, and send Google leads from Google mailboxes.
- Your blocklistEmails and domains that are never emailed, from any campaign.
Campaigns
- Create a campaignThe six steps of the campaign builder, from name to content.
- Write your emailsSteps and follow-ups, personal details like first name, and dictating by voice.
- Schedule and smart schedulingSending window, days, time zones, and how emails are spread through the day.
- Unsubscribe optionsLet people opt out in one click. Required by Gmail and Yahoo.
- Preview, test and reviewSee exactly what leads will get, send yourself a test, and how our quick review works.
- Understand your resultsSent, opens, clicks, replies and bounces, and why some opens don't count.
- Bounces and auto-pauseHard and soft bounces, and how campaigns protect your mailboxes.
- Pause, edit and restart a campaignChange a running campaign, add steps, and stop the sequence for a lead.
- 1–100 testingWrite up to 100 versions of an email, see which gets the most replies, and send the winner to everyone.
Inbox and replies
Account and team
- Team members and rolesInvite teammates and choose what each person can do.
- WorkspacesSeparate mailboxes, lists, campaigns and inbox for each client or brand.
- HubSpot, Salesforce and moving from other toolsSync activity with your CRM, and import campaigns from Instantly or Smartlead.
- API, webhooks and AI agentsAPI keys, the MCP server for Claude and other AI tools, and webhooks.
- Plan and billingOne plan with everything. Pay in rupees with UPI, or in dollars.
- When our support team opens your accountWhat support can see and do, and how you see every visit.
- Change the app's languageUse the app in Hindi, Tamil, Arabic, Spanish and 18 other languages.
- Two-step sign-inProtect your account with a code from your phone, and keep backup codes in case you lose it.
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Still stuck? Use the chat button inside the app, or email us at [email protected].