# When our support team opens your account | GTM and Outreach

Source: https://exntra.in/help/support-access

[Help center](/help)

Getting started

-   [Start here](/help/start-here)

Mailboxes

-   [Connect a Google Workspace mailbox](/help/connect-google)
-   [Connect Microsoft 365](/help/connect-microsoft)
-   [Connect Zoho Mail](/help/connect-zoho)
-   [Connect any other provider (SMTP and IMAP)](/help/connect-smtp)

Reaching the inbox

-   [Sending limits and the slow start](/help/slow-start)
-   [Why we don't do warm-up](/help/no-warmup)
-   [Set up SPF, DKIM and DMARC](/help/dns-records)
-   [Domain and server checks](/help/domain-health)

Contacts

-   [Import contacts](/help/import-contacts)
-   [How we check contacts](/help/contact-checks)
-   [Email providers (ESP sending and matching)](/help/email-providers)
-   [Your blocklist](/help/blocklist)

Campaigns

-   [Create a campaign](/help/create-campaign)
-   [Write your emails](/help/write-emails)
-   [Schedule and smart scheduling](/help/schedule)
-   [Unsubscribe options](/help/unsubscribe)
-   [Preview, test and review](/help/test-and-review)
-   [Understand your results](/help/campaign-results)
-   [Bounces and auto-pause](/help/bounces)
-   [Pause, edit and restart a campaign](/help/manage-campaign)
-   [1–100 testing](/help/ab-testing)

Inbox and replies

-   [The Master Inbox](/help/master-inbox)
-   [Automatic replies](/help/auto-replies)

Account and team

-   [Team members and roles](/help/team-roles)
-   [Workspaces](/help/workspaces)
-   [HubSpot, Salesforce and moving from other tools](/help/integrations)
-   [API, webhooks and AI agents](/help/api-and-ai)
-   [Plan and billing](/help/billing)
-   [When our support team opens your account](/help/support-access)
-   [Change the app's language](/help/language)
-   [Two-step sign-in](/help/two-step-sign-in)

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# When our support team opens your account

What support can see and do, and how you see every visit.

[Open in the app →](https://app.example.com/#/settings?tab=Support%20access)

To help you quickly, our support team can open your account and see exactly what you see.

## Two kinds of visit

-   **View only**: they see everything and change nothing. Up to 60 minutes. Most visits are this kind.
-   **Make changes**: they fix something for you. Up to 30 minutes. Each change is logged.

## What they can never do

Touch billing, delete your account, or change the owner.

Opening a conversation in your inbox doesn’t mark it as read for you.

## See every visit

Go to **Settings**, then **Support access**. Each visit is listed with who, when and why. If they changed anything, each change is listed too.

[Previous**Plan and billing**](/help/billing) [Next**Change the app's language**](/help/language)

**Still stuck?** Use the chat button inside the app, or email us at [support@example.com](mailto:support@example.com).